Honeywell has been finding ways to make rooms “smarter” for more than two decades. So we’ve developed quite an extensive knowledge base over the years. Our Professional Services let you tap into that expertise, whether you need consulting, training or support.

INNCOM Services Brochure


Our Connecticut, USA-based design engineers are eager to engage with your team to develop a custom guestroom management solution that reduces your energy costs and turns your guestroom automation vision into a reality. Combining world-class best practices with cutting edge technologies, our experts will design your system to maximize energy savings (and ROI) while delivering a superior guestroom experience.


While INNCOM systems are designed to be installed and commissioned by hotel technical staff (or your preferred contractor), INNCOM offers installation and commissioning services to provide hotels with a complete system start-up and hand-off.


Building on over 30 years’ experience in the hospitality industry, our consultative services put our expertise at your fingertips. With our Analytics Services Exchange (ASX) reports for IC3 and new INNsite Reports for IC5, we comb your data for trends, patterns and anomalies to extract insights and actionable remedies that lead to more energy savings, optimized operations and, most importantly, greater guest comfort.

INNCOM Energy Consultants will monitor and maintain your energy management system daily through your cloud-based INNcontrol 5 supervisor software – alerting the property of any critical system issues, providing remote technical support for any corrective actions, and identifying opportunities to optimize your hotel’s EMS performance. INNsite Reports are also provided and reviewed with the engineering staff and ownership every month.


You want the best possible performance from your energy management system, so we offer a broad range of training solutions to support your team throughout every stage and at every level of operations for the life of your INNCOM system.

Online: We offer free web-based resources for independent learning, including video tutorials, downloadable documentation and access to upcoming webinars.

Remote: One-on-one web training sessions based on your team’s system and installation needs, delivered by our training pros—great for a deep dive into software offerings such as INNcontrol 5 and the new Analytics and Portfolio dashboards.

On-site: Formal on-site training is often considered to be the most effective means of knowledge transfer. Let our dedicated training professional come to you and deliver system-specific training

in your real-world environment to ensure that everything that makes your property

unique is taken into consideration for a comprehensive training experience.

INNCOM Training Center: INNCOM Core Training in our Northford, CT location offers a thorough overview of the nuances of the system and covers configuration, commissioning and modification (this training is geared toward contractors and Authorized System Integrators).


Things happen, and we’re ready to help. From self-help online instruction to on-site maintenance and repair visits, we offer technical support that aligns with your operational, and budgetary, needs.

Online: Our free online offerings include regularly scheduled webinars and a library of video tutorials and downloadable product manuals and installation instructions.

Remote: Honeywell offers a variety of optional remote technical support

services, including 24/7 emergency technical assistance as well as scheduled Technical Service Requests that connect your staff with an INNCOM expert at a predetermined time (e.g. for server migrations, integrations or other system maintenance and upgrades, etc.).

On-site: Whether you need urgent system help, general system maintenance support, or assistance deploying upgrades, our service technicians are at the ready to help support your operation. Our Honeywell Network Operation Center (NOC) expert technicians dispatch to your property and work with your team to address product performance issues, network connectivity, user training gaps and other concerns to ensure your INNCOM system is running optimally. On-Site Technical Support is ideal for hoteliers with large properties, complex room automation systems or engineering staff resource and turnover challenges.

Custom Offerings - Learn about our wide variety of customizable devices.