On-Demand Support Tools

Click the arrow next to your INNCOM product name below to access on-demand support tools including tutorial videos, reference documents and FAQs. Additional support content will be added regularly. Product images are shown for reference.

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E7

E528

E527

E529

Modeva™

INNcontrol™

  • e7 Thermostat

    e7 Custom Solution - Self-install Training


    Support Documents

      Installation Guide

      User Guide

      Wiring Diagrams


    FAQ

    Why is a unique Room ID (RID) required in the e7 thermostat?

    All e7 thermostats are equipped with an RF radio that enables the thermostat to communicate to in-room devices like wireless entry door switches and to a wider network router for centrally controlled systems. The Room ID (RID) is used along with the RF channel to group the thermostat and other in-room devices together in each room. Having a unique Room ID in each room prevents cross-talk between rooms. This is why a unique RID is required even in systems with no central network.


    How can I reset and go through Initialization mode again?

    1. Enter SERVICE MODE:

    • Press and hold oF|oC
    • Press and release MODE
    • Press and release FAN
    • Release oF|oC.

    2. Use the UP/DOWN arrow buttons to display rst, then press MODE

    3. Use the DOWN button to select 255

    4. Press FAN

    5. The unit will reset, clear all previous values, and enter INITIALIZATION MODE again.


    Refer to the e7 Install Guide for additional information on Initialization Mode 

  • e7 Thermostat - Español

    Este video muestra cómo establecer una solución personalizada de termostato e7.


    Support Documents

      Installation Guide

      User Guide

      Wiring Diagrams


    FAQ

    ¿Por qué se requiere una ID de habitación única (RID) en el termostato e7?

    Todos los termostatos e7 están equipados con una radio RF que permite que el termostato se comunique con los dispositivos de la habitación, como los interruptores inalámbricos de las puertas de entrada y con un enrutador de red más amplio para sistemas controlados centralmente. La identificación de la habitación (RID) se usa junto con el canal de RF para agrupar el termostato y otros dispositivos en la habitación individual y evitar cruces entre las habitaciones. Es por esto que se requiere un RID único incluso en sistemas sin red central. 


    ¿Cómo puedo restablecer y pasar por el modo de inicialización de nuevo?

    1. Ingrese al MODO DE SERVICIO:

    • Presione y mantenga presionado oF|oC
    • Presione y suelte MODE
    • Presione y suelte FAN
    • Suelte oF|oC

    2. Use los botones de flecha ARRIBA / ABAJO para ir al menú "rst", luego presione MODE

    3. Use el botón ABAJO para seleccionar 255

    4. Presione FAN

    5. El termostato E7 se reiniciará, borrará todos los valores anteriores e ingresará nuevamente en el MODO DE INICIALIZACIÓN.

    Consulte la Guía de instalación de e7 para obtener información adicional sobre el modo de inicialización.

  • e7w Thermostat

    Support Documents

      Troubleshooting Guide

      User Guide


    FAQ

    Why is a unique Room ID (RID) required in the e7w thermostat?

    All e7w thermostats are equipped with an RF radio that enables the thermostat to communicate to in-room devices like wireless entry door switches and to a wider network router for centrally controlled systems. The Room ID (RID) is used along with the RF channel to group the thermostat and other in-room devices together in each room. Having a unique Room ID in each room prevents cross-talk between rooms. This is why a unique RID is required even in systems with no central network.


    How can I reset and go through Initialization mode again?

    1. Enter SERVICE MODE:

    • Press and hold oF|oC
    • Press and release MODE
    • Press and release FAN
    • Release oF|oC.

    2. Use the UP/DOWN arrow buttons to display rst, then press MODE

    3. Use the DOWN button to select 255

    4. Press FAN

    5. The unit will reset, clear all previous values, and enter INITIALIZATION MODE again.


    Refer to the e7w Install Guide for additional information on Initialization Mode. 

  • E528 Thermostat

    E528 Thermostat Support


    Thermostat Addressing

    Setting the Room ID (RID), Personal Area Network ID (PAN ID) and RF Channel are key steps in installing and commissioning INNCOM E5 series thermostats. This video demonstrates the procedure to set these values in E528.4G and E527.4G thermostats.


    Connect Wireless Door Switch

    Monitoring the entry door position is a key element in Honeywell's INNCOM energy management system. In addition to the entry door, the INNCOM thermostats can also monitor the position of a balcony door or window to prevent heating or cooling while the room is exposed to outside air. This video describes how to connect or "bind" a wireless S541.RF door transmitter to the E528.4G and E527.4G thermostats.


    Set HVAC Type

    This video demonstrates how to set the HVAC type in E528.4G and E527.4G thermostats. In most cases the default HVAC type in your E5 series thermostat is pre-configured to match the HVAC type of the units installed in the majority of rooms at your property. If you have a single type of HVAC units and the E5 series thermostat was ordered to be pre-configured for your HVAC type, this step is not required during commissioning. This step may be required if you have multiple HVAC types in your building. Refer to your property-specific commissioning documentation for more information.


    Test Entry, Balcony, and Motion

    This video demonstrates how to test the Entry Door, Balcony/Window and Motion sensor signals in the INNCOM E5 series thermostats. This procedure covers both wired and wireless entry door and balcony/window switches. The Motion Sensor test demonstrated here also works for on-board and wired remote PIR motion detectors. Wireless motion detectors like the K595 and K594.RF require an additional step of placing the sensor in a test mode. Refer to your commissioning documents or page 8 of the Wireless Motion Sensor Install Guide for instructions on placing the sensor in a PIR walk test mode before entering the PIR test on the E5 series thermostat.


    Support Documents

      E528.4G Product Guide

      Quick Reference - Room ID, PAN ID and RF Ch

      E528 24 VAC Generic Wiring Diagrams

      E528 Line Voltage Generic Wiring Diagrams

      E528 12 VDC to 24 VAC Generic Wiring Diagrams

      E528 12 VDC to Line Voltage Generic Wiring Diagrams


    FAQ

    Why is a unique Room ID required in the E528.4G?

    All E528.4G thermostats are equipped with an RF radio that enables the thermostat to communicate to in-room devices like wireless entry door switches and to a wider network router for centrally controlled systems. The Room ID (RID) is used along with the RF channel to group the thermostat and other in-room devices together in each room. Having a unique Room ID in each room prevents cross-talk between rooms. This is why a unique RID is required even in systems with no central network.


    READ MORE



    How can I make changes to my E528.4G settings?

    If your E528.4G is part of a centrally controlled network, then you may use the Dialog Command tool in your INNcontrol application to modify settings in your thermostats. If you want to modify settings like your target temperature range or adjust your min and max Un-rented/Unoccupied limits, the INNcontrol software allows you to make these changes to your entire system with just a few clicks. Click the "Read More" link below to view our INNcontrol 3 support page and watch our tutorial video on making changes using the INNcontrol's Dialog Command tool.


    If you do not have a networked system, a variety of settings may be adjusted using the thermostat service mode. Refer to your property Operating and Maintenance manuals for further instruction on making adjustments using the thermostat service mode.


    Refer to the InnControl 3 below for additional information

  • E527 Thermostat

    E527 Thermostat Support


    Thermostat Addressing

    Setting the Room ID (RID), Personal Area Network ID (PAN ID) and RF Channel are key steps in installing and commissioning INNCOM E5 series thermostats. This video demonstrates the procedure to set these values in E528.4G and E527.4G thermostats.


    Connect Wireless Door Switch

    Monitoring the entry door position is a key element in Honeywell's INNCOM energy management system. In addition to the entry door, the INNCOM thermostats can also monitor the position of a balcony door or window to prevent heating or cooling while the room is exposed to outside air. This video describes how to connect or "bind" a wireless S541.RF door transmitter to the E528.4G and E527.4G thermostats.


    Set HVAC Type

    This video demonstrates how to set the HVAC type in E528.4G and E527.4G thermostats. In most cases the default HVAC type in your E5 series thermostat is pre-configured to match the HVAC type of the units installed in the majority of rooms at your property. If you have a single type of HVAC units and the E5 series thermostat was ordered to be pre-configured for your HVAC type, this step is not required during commissioning. This step may be required if you have multiple HVAC types in your building. Refer to your property-specific commissioning documentation for more information.


    Test Entry, Balcony, and Motion

    This video demonstrates how to test the Entry Door, Balcony/Window and Motion sensor signals in the INNCOM E5 series thermostats. This procedure covers both wired and wireless entry door and balcony/window switches. The Motion Sensor test demonstrated here also works for on-board and wired remote PIR motion detectors. Wireless motion detectors like the K595 and K594.RF require an additional step of placing the sensor in a test mode. Refer to your commissioning documents or page 8 of the Wireless Motion Sensor Install Guide for instructions on placing the sensor in a PIR walk test mode before entering the PIR test on the E5 series thermostat.


    Support Documents

      E527.4G Product Guide

      Quick Reference - Room ID, PAN ID and RF Ch

      E527 24 VAC Generic Wiring Diagram

      E527 Line Voltage Generic Wiring Diagram


    FAQ

    Why is a unique Room ID required in the E527.4G?

    All E527.4G thermostats are equipped with an RF radio that enables the thermostat to communicate to in-room devices like wireless entry door switches and to a wider network router for centrally controlled systems. The Room ID (RID) is used along with the RF channel to group the thermostat and other in-room devices together in each room. Having a unique Room ID in each room prevents cross-talk between rooms. This is why a unique RID is required even in systems with no central network.


    READ MORE



    How can I make changes to my E527.4G settings?

    If your E527.4G is part of a centrally controlled network, then you may use the Dialog Command tool in your INNcontrol application to modify settings in your thermostats. If you want to modify settings like your target temperature range or adjust your min and max Un-rented/Unoccupied limits, the INNcontrol software allows you to make these changes to your entire system with just a few clicks. Click the "Read More" link below to view our INNcontrol 3 support page and watch our tutorial video on making changes using the INNcontrol's Dialog Command tool.


    If you do not have a networked system, a variety of settings may be adjusted using the thermostat service mode. Refer to your property Operating and Maintenance manuals for further instruction on making adjustments using the thermostat service mode.


    Refer to the InnControl 3 below for additional information

  • E529 Thermostat

    E528 Thermostat Support


    Support Documents

      E529 Product Guide

      E529 24 VAC Generic Wiring Diagrams

      E529 Line Voltage Generic Wiring Diagrams


    FAQ

    Why is a unique Room ID (RID) and RF Channel required in the E529?

    The E529 thermostat is equipped with an RF radio that enables the thermostat to communicate to in-room devices like the X47 HVAC controller, wireless entry door switches and to a wider network router for centrally controlled systems. The Room ID (RID) is used along with the RF channel to group the thermostat and other in-room devices together in each room. Having a unique Room ID in each room prevents cross-talk between rooms. This is why a unique RID is required even in systems with no central network.



    What should I check if the E529 is not controlling my HVAC unit?

    The E529 is remotely controlling the HVAC unit via a wireless RF interface to the PC502 radio transceiver which is then connected to a controller like the X47 via our wired 3-conductor S5Bus. First, check to make sure your HVAC unit has power and that all INNCOM components are properly connected per your wiring diagram. If all devices have power and the wiring looks good, try to bind the thermostat to the PC502 radio again using your commissioning document. Also, if your HVAC has the ability to switch between local and remote thermostat control, make sure the unit is set to be controlled by a remote thermostat.

  • Modeva™ Thermostat

    Modeva Thermostat Support


    Support Documents

      Modeva Product Guide

      Modeva Thermostat 24 VAC Generic Wiring Diagram

      Modeva Thermostat Line Voltage Generic Wiring Diagram


    FAQ

    How do I access service mode on the MODEVA thermostat?

    The MODEVA thermostat does not have a service mode. Typically, an E529.4G battery powered thermostat is used as a hand-held addressing/binding tool in rooms with a MODEVA thermostat. Refer to your property commissioning documentation for further details.



    Do I need to reconfigure ROOM ID, PAN ID and RF channel in the room if I replace the MODEVA thermostat?

    No, if you are just replacing the MODEVA thermostat, there's no need to reconfigure Room ID, PAN ID or RF channel. The MODEVA thermostat does not have an RF radio itself, so the Room ID, PAN ID and RF channel are held in another radio device inside the room (typically a PC502).

  • INNcontrol™ 3

    INNcontrol 3 Support

    1. Introduction

    This video will cover an introduction to the INNcontrol 3 Software including the screen layout and logging in to the software.


    2. 3D Model and Quick View Screens

    This video will cover the using the 3D Model and the Quick View Screen of the INNcontrol 3 front end software.


    3. Overview Screens

    This video will cover the Overview, Summary, and Energy screens and how these screens can be used to monitor and manage your Energy Management System at a property wide level.


    4. Room Status and Trend View

    This video will cover using the Individual Room Status screens and the Trend View screens to monitor and manage your Energy Management System at an individual room level.


    5. Create a Report

    This video demonstrates how to create a report using INNcontrol 3. Typically, reports are used to view the current list of rooms that are non-communicating or in an HVAC alarm condition and to see which rooms have guest requests like make-up-room selected. Reports are generated in a simple text format that may be saved or printed as needed.


    6. Adjust Settings

    This video demonstrates how to adjust energy management and basic HVAC control settings via the INNcontrol 3 Dialog Command tool. This tool allows the property Engineering or Maintenance department managers to modify system settings to a single room, group of rooms and/or broadcast changes system wide. For example, you may use this tool to adjust the selectable temperature range for all thermostats in your property.


    Support Documents

      Login to INNcontrol 3

      Trend View in INNcontrol 3

      INNcontrol 3 Product Guide


    FAQ

    Why can't I see all the features of my system in INNcontrol 3?

    Feature visibility and controls may be protected by user login requirements. If you are not able to see a feature of your system in the software, try logging in. If you don't have a login or if the feature is still not available after you login, contact your IT department or INNCOM customer service for support (support@inncom.com).


    READ MORE



    I want to adjust the available fan speeds for my system, but I don't see that option in the Dialog Command tool. How can I make this change?

    Changes to items like fan mapping are considered to be a significant design change to your system HVAC controls and require consultation with INNCOM technical support to avoid any potential damage to the HVAC units. Please contact INNCOM technical support to make these or other system design changes if they are not included in the standard Dialog Command list. Email: support@inncom.com or Phone: 1-860-739-4468, Option 2



    Can I save a piece of trend history or capture a particular screen in INNcontrol 3?

    Yes, you may save the image of a visible trend segment or other INNcontrol screen. To save the image to your computer, click the Home menu button and select the "Copy" item from the top menu bar. Next, open a paint, word document or email and paste the copied image into your desired file for saving. To print the visible screen, click the Home menu button and select "Print" from the top menu bar.

  • INNcontrol™ 5

    INNcontrol 5 Support

     

    Overview

    This video demonstrates how to use the new INNcontrol 5 software to view guestroom features including, HVAC, Lock, Door, Balcony, Alarms, Trend information, and a variety of other features.


    Analytics

    This video demonstrates hot to use the new INNcontrol 5 Software to view Analytical data that hotel staff can use to improve the efficiency of the Energy Management System.


    Portfolio View

    This video demonstrates how to use the new INNcontrol 5 Software to view the Analytical Data for a Portfolio of properties. This data can be used to improve the efficiency of the Energy Management System at a host of hotels within your portfolio.


    Support Documents

      Deep Mesh Brochure

       INNcontrol 5 Brochure

      INNcontrol 5 Product Guide

  • Using INNtool and EngINN

    E7 Thermostat Commissioning


    E7 Thermostat Commissioning

    This video describes the procedures for commissioning an e7 EMS project.


    E7 Thermostat Operations

    This video covers the basic operation of the e7 thermostat as part of a basic energy management system (EMS).


    IRAS Device Commissioning

    This video covers the basic commissioning procedures for an INNCOM system using the engINN tool.



Need More Help?

Call INNCOM Support +1.860.739.4468, Option #2 

Email:  support@inncom.com