To accomplish top efficiency, individual INNCOM guestroom devices detect occupancy, receive requests from guests and hotel staff and communicate with one another and the central server, enabling the system to quickly and effectively identify, report and respond to each situation.
Guest status reporting allows staff to execute their tasks more efficiently and without ever disturbing the guests. The INNCOM Integrated Guestroom Automation Systems provide expedient notification of guest requests—Privacy / MakeUp Room, butler, valet, food tray removal, emergency response and more— to staff through a variety of guestroom interface options, including tabletop consoles, wall switches, and the e-Series Smart Digital Thermostats. INNcontrol™ 3 and INNcontrol™ 5, fully automated guestroom control and communication systems, gather and manage the information from intelligent INNCOM guestroom devices. Data points are automatically processed by advanced INNCOM client / server software to generate notifications, statistics and reports for use by housekeeping, engineering, security and other hotel staff. For example, housekeeping can target rooms that are clearly empty, room service can impeccably time delivery of champagne and fruit baskets to VIPs and engineering can quickly swap out air filters as soon as a group of rooms becomes unoccupied. For even better guest service, the optional INNcontrol™ 3 and INNcontrol™ 5 tracking software allows property trend analyses and CRM by tracking and recording requests.
Energy is the lodging industry's second-greatest operating cost, with the biggest energy hogs being heating, cooling and lighting. Honeywell's INNCOM energy management solutions reduce guestroom heating, cooling and lighting energy waste using methods that are imperceptible to guests. Our solutions range from low-cost, standalone products to advanced, centrally controlled systems that can involve lighting and drape controls, as well as situation alerts and property data collecting and reporting. In a simple, standalone system, the INNCOM e-series Smart Digital Thermostat with occupancy detection accurately determines when to switch to energy-saving setbacks—and when to switch back. However, only minimal installation is required to link our smart digital thermostats—and other in-room devices—to a central computer for maximum energy conservation. A comprehensive INNCOM Energy Management System has deeper setbacks for rooms that are unrented, as opposed to just unoccupied. An INNCOM Networked EMS delivers 25-40% guestroom HVAC energy savings, based on HVAC runtime reduction from a PMS-integrated EMS vs. ETM (traditional thermostat mode) in hotels with average occupancy and <500 rooms.